Refund policy
Last updated: 9/2/2026
Returns
We want you to be happy with your purchase. If you're not fully satisfied, you may request a return within 7 days of the delivery date.
To be eligible for a return, your item must be:
Unused and in its original packaging
Accompanied by proof of purchase (order number or receipt)
Please contact us before sending anything back — we'll provide instructions and the correct return address.
Return Shipping Costs
Customers are responsible for return shipping costs on all returns that are not due to a quality issue, damage, or defect.
Refunds
Once your return is received and inspected, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within [5–10] business days. Your bank or card issuer may take additional time to post the refund.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us at cruz@avioro.co within 7 days of delivery with your order number and a photo of the item. We'll arrange a replacement or refund. In some cases, we may ask you to return the item first before a replacement or refund is issued.
Delayed or Missing Orders
If your order shows as delivered but you haven't received it, please check with neighbors and your local carrier first, then contact us at cruz@avioro.co. For orders that have not been successfully delivered within 45 days of shipment, contact us so we can investigate with our shipping partner.
Non-Returnable Items
The following items cannot be returned:
[Gift cards]
[Sale/clearance items]
[Items marked "final sale"]
Exchanges
We currently do not offer direct exchanges. Please return the original item for a refund and place a new order.
Cancellations
Orders can be canceled for a full refund only if they have not yet entered fulfillment. Once an order has shipped, it cannot be canceled, but you may return it once received, per the policy above.
Contact Us
Questions about your return or refund? Email us at cruz@avioro.co.