Shipping policy

Processing Time

All orders are processed within 1–5 business days (excluding weekends and holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Rates

We offer free shipping on all orders. No minimum purchase required.

Delivery Estimates

Estimated delivery time: 7–15 business days from the date of shipment. Delivery times are estimates and are not guaranteed, as they can be affected by customs processing, carrier delays, and other factors outside our control.

International Shipping

We ship internationally to most countries. Available shipping destinations will be displayed at checkout International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in your order total.

Order Tracking

Once your order ships, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to update after it is issued.

Multiple Items

Orders with multiple items may ship separately and arrive in different packages on different days.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. Contact us at cruz@avioro.co as soon as possible if you need to correct an address after placing your order.

Lost, Stolen, or Damaged Packages

If your order shows as delivered but you have not received it, please check with neighbors and your local carrier first. If the issue remains unresolved, contact us at cruz@avioro.co within 7 days of the delivery date.

Contact Us

Questions about your shipment? Email us at cruz@Avioro.co